GO ANALOG Support
Questions? Email steven@creativesting.com.
What do I need?
GO ANALOG is for iPhone with iOS 17 or later. Mac desktop version and other platforms are coming soon; no release dates have been announced.
Why does the app ask for permissions?
Camera: to take photos and record video.
Microphone: to record sound with your videos.
Photos: to choose media and save finished exports.
Access is used only for the features you choose. Photos and videos are processed on your iPhone, not uploaded for processing. Change access in Settings → Apps → GO ANALOG (or Settings → GO ANALOG on iOS 17). Limited Photos access can restrict which images you can import.
How do I save or export an edit?
Finish editing, tap the save or export button and choose your export settings. Keep the app open until the export finishes, then check Photos or the destination you selected. If saving fails, confirm Photos permission, check available storage and try a shorter clip or lower-resolution video. Keep the original media until you have checked your export.
Will my original photo or video change?
Keep your original and save the finished edit as an export. Do not delete originals you still need in a project. Your media stays on your device unless you choose to share it.
How do I restore my purchase?
GO ANALOG is a $9.99 one-time app purchase, not a subscription. There are no in-app purchases to restore. On a compatible iPhone, sign into the Apple Account used for the purchase, open the App Store account’s Apps/Purchased list, find GO ANALOG and tap the download icon. Labels vary by iOS version. If it shows a price, check that you are using the correct Apple Account before paying again. Re-downloading the app does not necessarily recover local projects; keep backups of important media and exports.
Are updates included?
Lifetime updates are included with your one-time purchase. Download available updates from the App Store. No subscription is required.
What if the app won’t open or an export keeps failing?
Restart the app, restart your iPhone, check storage, and install any available app and iOS updates. Avoid deleting the app while it contains projects you need; deletion can remove local app data. Contact us before reinstalling if you need help preserving work.
How can I get help?
Email steven@creativesting.com with your iPhone model, iOS version, app version, the steps that caused the issue and any error message. A redacted screenshot can help. Never include passwords, payment information or private media you do not want to share.